Frequently Asked Questions

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What is Roumio?

Roumio is a mobile app that provides instant travel data via eSIMs in 140+ countries—no physical SIM card needed.

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How do I install an eSIM?

After purchasing a plan in the app, you’ll receive a QR code (or direct install for iOS). Scan and follow the setup steps in your device settings.

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Can I use Roumio without removing my current SIM?

Yes. Roumio only provides data via eSIM, so your regular number and SIM stay untouched.

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Will Roumio work in every country?

Yes, Roumio offers data plans in over 160 countries and regions. You can check coverage within the app.

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What happens if I run out of data?

You can easily top up or purchase a new plan from the app—anytime, anywhere.

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Can I use personal hotspot with Roumio?

In most cases, yes. Always check the plan description to confirm hotspot sharing is supported.

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What currency is used for pricing?

Plans are shown in USD, but during checkout, pricing is converted to your local currency (e.g., 1 USD = 1.7 AZN in Azerbaijan).

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What payment methods do you support?

Apple Pay, Google Pay, Visa, MasterCard, and most international cards are accepted.

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What if my eSIM doesn’t activate?

Make sure your internet is stable, your phone supports eSIMs, and follow the instructions carefully. If issues continue, contact our support through the app.

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What partnership models do you offer?

We offer API integration, white-label solutions, and custom reseller portals for businesses and travel agencies.

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Can travel agencies resell Roumio eSIMs?

Yes! Travel agencies can partner with Roumio to offer eSIM plans bundled with their travel packages, earning a share of each sale.

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Do you support white-label options?

Yes. You can launch your own eSIM brand with your logo, pricing, and customer experience—powered by Roumio infrastructure.

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How does your eSIM API work?

Our API lets you order, manage, and distribute eSIMs to your customers on demand or in bulk. It's fast, secure, and fully documented.

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Is the API suitable for automated systems?

Absolutely. Whether you want to embed eSIMs in your booking flow or offer connectivity post-checkout, our API supports both use cases.

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How do we get access to the API?

Create a business account on our website, and we’ll provide API documentation and test credentials right away.

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Can we track orders and usage?

Yes. You’ll have access to a business dashboard where you can view orders, usage, and performance metrics.

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Do you offer volume discounts?

Yes. We offer flexible pricing for bulk purchases and recurring partners. Contact us to discuss a custom plan.

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How is billing handled for partners?

We support prepaid billing and invoiced billing (for qualified partners). All transactions are logged and exportable.

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