Privacy Policy

Roumio, provided by "tici commerce" ("Roumio," "we," "us," or "our"), values your privacy. This

Privacy Policy explains how we collect, use, share, and protect your personal information, also

known as personal data, when you use our services. By using Roumio's application, website, or any

of our services, you agree to the terms of this Privacy Policy.

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1. Introduction

Roumio is committed to protecting your personal data. This Privacy Policy outlines how we handle

your information to provide secure, efficient, and reliable eSIM services. It applies to all users

globally and governs the use of our application, website, and any related interactions (online and

offline) with Roumio.

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2. Data Collection

We collect information about you in the following ways:

Data You Provide Directly:

- Account Registration: Name, email address, phone number, and password.

- Purchase Information: Payment details, billing address, and transaction history.- Support Requests: Information provided when contacting customer support, including messages

and attachments.

Data Collected Automatically:

- Device Information: IP address, browser type, operating system, and device identifiers.

- Usage Data: Interactions with our app, including navigation behavior, session times, and features

used.

- Cookies and Tracking: Information collected via cookies and similar technologies for analytics and

personalization.

Data from Third Parties:

- Telecom Providers: Activation and usage data required for eSIM functionality.

- Marketing Partners: Data from promotions or advertising campaigns.

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3. Data Usage

Your data is used for the following purposes:

- Service Delivery: To process eSIM purchases, enable activation, and ensure seamless usage.

- Fraud Prevention: Monitoring for unauthorized transactions or activities.

- Customer Support: Addressing your inquiries and resolving issues.

- Improvement: Analyzing user behavior to enhance our services and app experience.

- Compliance: Fulfilling legal and regulatory obligations.

- Marketing: Sending promotional materials (with your consent).

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4. User Rights

Depending on your location, you may have the following rights:

- Access: Request a copy of your personal data.

- Correction: Update or correct inaccuracies in your personal information.

- Deletion: Request deletion of your data, subject to legal or operational requirements.

- Consent Withdrawal: Revoke consent for data processing where applicable.

- Objection: Object to specific types of processing.

To exercise these rights, please contact us at [support email/contact page]. Note that we may need

to verify your identity before processing your request.

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5. Third-Party Sharing

We share your personal data only when necessary:

- Telecom Providers: To enable eSIM activation and functionality.

- Service Providers: For payment processing, data hosting, and customer support.

- Legal Requirements: To comply with legal obligations or respond to lawful requests.

- Corporate Transactions: In cases of mergers, acquisitions, or asset sales.

- With Your Consent: For specific third-party services or promotions.

We ensure that any partners we share your data with adhere to strict data protection standards.

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6. Security Measures

We use industry-standard practices to protect your data, including:

- Encryption: Securing sensitive data during transmission.

- Access Controls: Limiting access to authorized personnel only.

- Monitoring: Regular audits and monitoring for vulnerabilities.

Despite our efforts, no system is completely secure. We encourage users to protect their credentials

and notify us immediately of any unauthorized access.

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7. Updates and Changes

This Privacy Policy may be updated periodically. Significant changes will be communicated via email

or prominent notices on our app or website. Please review this policy regularly to stay informed.

Effective Date: This policy is effective from the date mentioned at the top.

Contact Information: For questions or concerns, reach out to us at info@roumio.com.

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